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Perceived value, attitudes, choices, and satisfaction of permanent staff towards their UKZN medical scheme

𝐏𝐡𝐃 (Management Studies) 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐏𝐫𝐨𝐣𝐞𝐜𝐭
𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡𝐞𝐫: Olayinka Abiola Kana (0717642902;;
𝐒𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐨𝐫: Professor Stephen Mutula (
𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐎𝐟𝐟𝐢𝐜𝐞: 𝐇𝐮𝐦𝐚𝐧𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐒𝐨𝐜𝐢𝐚𝐥 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 𝐄𝐭𝐡𝐢𝐜𝐬 (𝐇𝐒𝐒𝐑𝐄𝐂) (𝟎𝟑𝟏𝟐𝟔𝟎𝟖𝟔𝟗𝟎)
Responses to the questionnaire will be kept confidential.

The study explores the perceived value, attitude, choices, and satisfaction of the permanent staff of KwaZulu-Natal towards the utilization of the UKZN medical scheme. The survey is conducted in the following UKZN campuses: Edgewood, Howard College, Medical School, Pietermaritzburg, and Westville. For a comprehensive analysis, I am collecting both quantitative data (through an online questionnaire via the UKZN notice website to the academic staff) and qualitative data (via interviews with the UKZN medical scheme staff). This approach ensures a balanced study, encompassing both the user's and the provider's perspectives.

This study has received ethical review and approval from the UKZN Humanities and Social Sciences Research Ethics Committee (approval number: HSSREC/00006027/2023).

Aim: The aim of this study is to assess the perceived value, attitude, and satisfaction of the permanent staff of KwaZulu-Natal towards the utilization of the UKZN medical scheme.

Purpose: The purpose of the questionnaire is to understand the degree to which various plans and policies implemented by the UKZN Medical Scheme meet the health and well-being needs of the staff. An information letter and informed consent form are available on the website.

Your participation in the study is voluntary. By participating, you grant the researcher permission to use your responses. You have the right to refuse participation or to withdraw from the study at any point, with no repercussions. Your anonymity is assured, and your responses will be used solely for this study's purposes.

Your insights are invaluable to this research. I kindly invite you to participate by completing a brief online questionnaire. The expected to complete and submit the questionnaire is  approximately 15 minutes.

Kindly use the link below to access and submit the questionnaire. I thank you for your time.


Gatekeepers permission Olayinka Kana.pdf Ethical Clearance 221042969 OA KANA.pdf
Notice Details
Category Research
Posted 07 May 2024
By Olayinka Kana
Howard College Staff  Edgewood Staff 
Medical School Staff  PMB Staff 
Westville Staff   
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