Attention : NSFAS Funded Students Receiving Allowances Through
Tenetech
Tenetech has advised the University of the following issue that
a number of students have been encountering an error message stating "profile
validation error" or "KYC complete" despite not having completed
the KYC process. This issue arises due to a discrepancy between updated details
and the information stored in the application. Consequently, while the app may
indicate registration completion, students still need to review and update
their information along with submitting required documents to successfully pass
the verification process.
This
discrepancy is one of the primary causes for student wallets remaining inactive
and details failing to align with the Home Affairs verification system. To
expedite the resolution process, students will now be directed to utilize the "self-help"
option prior to reaching out to support. This will facilitate quicker access to
their funds.
Attached to
this notice, you will find a document outlining the steps to synchronize data,
enabling students to update and complete their registration process
successfully.
Students who
require assistance from Tenetech should use the following channels:
Toll-free line 0800 873 287
Email support@tenetech.co.za
Telegram 064 603 7507
Please see the
attachment for assistance using live chat.
Kind regards
Student
Funding, UKZN
Notice Details
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Category
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General
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Posted
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16 April 2024
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By
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Thandeka Msweli
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Tel
|
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From
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UKZN
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Audience
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Howard College Staff
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Howard College Students
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Edgewood Staff
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EdgWood Students
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Medical School Staff
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Medical School Students
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PMB Staff
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PMB Students
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Westville Staff
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Westville Students
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