Survey: Students as Customers of Higher Education Institutions:Perceptions of Academics, Administrators and Students
Dear
Academic staff, Administrative staff, and Students
Date: 03 August 2021
Greetings,
My name is
Estelle David am a PhD student from the School of Management, IT and Governance
at the University of KwaZulu-Natal. My contact number is (+27 83 503 2425) and
my e-mail address is 208512253@stu.ukzn.ac.za . I am
conducting a research study as part of my doctoral degree requirements. My
Supervisors are: Professor K Govender (+27 81 333 3712;
e-mail:GovenderK@ukzn.ac.za) and Dr S. Soni (+27 82 972 1998;
e-mail:Soni@ukzn.ac.za )
You
are being invited to participate research project entitled: Students as Customers of Higher Education Institutions:
Perceptions of Academics, Administrators and Students. The aim
and purpose of this study is to investigate the relationships between customer
experience and customer satisfaction with respect to higher education by
viewing students as customers at select Private and Public higher education
institutions in South Africa. The study is expected to include students,
academics, and administrators at select private and public Higher education
institutions in KwaZulu Natal. The duration of your participation if you choose
to participate and remain in the study is expected to be 10-15 Minutes. Your
anonymity is guaranteed.
If you are willing to share your experiences and
thoughts, please follow this link:
Academic Staff: https://forms.office.com/r/AqWwkxpr3j
Administrative Staff: https://forms.office.com/r/suFzw2isVE
Students: https://forms.office.com/r/q5Zc4ZeCJn
HSREC
reference number: HSSREC/00002941/2021
Ethical
approval and the Gatekeeper’s permission are attached for ease of reference.
Sincerely
Estelle David
Notice Details
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Category
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General
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Posted
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04 August 2021
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By
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Estelle David
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Tel
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From
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UKZN
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Audience
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PMB Staff
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PMB Students
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